Shipping policy
Shipping Policy
We aim to provide reliable and transparent shipping for all orders. Since some products may be sourced through cross-border supply chains, processing and delivery times can vary depending on product availability, destination, customs clearance, and carrier arrangements.
Order Processing Time
After payment is confirmed, orders are usually processed within 2-5 business days. This includes order confirmation, quality check, packing, and shipping arrangement.
Processing may take longer during holidays, promotional periods, or temporary supplier inventory changes.
Estimated Delivery Time
After your order has shipped, estimated delivery times are:
- Standard shipping: 7-20 business days
- Remote areas or customs-inspected packages may take longer
Delivery times are estimates only and are not guaranteed. Actual delivery may be affected by customs clearance, weather, local carrier delays, or other factors outside our control.
Shipping Fees
Shipping fees may vary depending on product weight, package size, destination, and current logistics costs. Some product prices may already include basic international shipping costs.
For overweight packages, remote areas, or special shipping requirements, we may contact you before shipping to confirm any additional fees.
Order Tracking
Once your order has shipped, tracking information will be provided when available. Tracking updates may take 1-5 business days to appear, especially during international transit or customs clearance.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, or other local charges. These fees are determined by the destination country or region and are usually the responsibility of the customer.
We cannot control or predict all customs-related charges. Please check your local import regulations before placing an order.
Lost or Delayed Packages
If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery window, please contact us. We will assist in checking with the shipping carrier.
If a package is confirmed lost, we may offer a replacement, refund, or another suitable solution depending on the situation.
Incorrect Shipping Address
Please make sure your shipping name, phone number, address, and postal code are accurate before placing an order.
If a package cannot be delivered, is returned, or is lost due to an incorrect address provided by the customer, the customer may be responsible for the related loss or additional shipping costs.
Split Shipments
Orders containing multiple items may be shipped separately due to inventory location, supplier arrangements, or logistics requirements. Split shipments will not result in additional shipping charges.
Contact Us
If you have any questions about shipping, tracking, or delivery times, please contact our customer support team. We will do our best to assist you.