● How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use the tracking number to check your package status online. If you have not received your tracking information, please contact our customer service team.

● How long does shipping take?

✈️ Air Shipping • Japan & South Korea: 7–10 business days • Europe: 7–15 business days • Russia:10–15 business days 🚢 Sea Shipping • Japan & South Korea: 20–30 business days • Europe: 30–45 business days • Russia: 25–40 business days

● How much that cost for shipping?

Shipping costs are calculated based on your destination, shipping method, and order value. 🚚 Free Shipping Enjoy FREE shipping on all orders over $50. 📦 Estimated Shipping Costs & Delivery Times ✈️ Air Shipping • Japan & South Korea: $1 • Europe+American: $3 • Australia: $2 The exact shipping cost and available shipping options will be displayed at checkout. Delivery times may vary depending on customs clearance and your location. If your country is not listed, please contact our customer service team for a shipping quote.

● Which shipping carriers do we use?

We work with reliable international shipping partners to ensure your order arrives safely and on time. ✈️ Air Shipping Air shipments are handled by trusted international express carriers, depending on your destination. 🚢 Sea Shipping Sea shipments are primarily handled through SF International (Shunfeng International) shipping services. Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment at any time.

● Why is my tracking information not updated?

Tracking updates may take a few days after shipment, especially for international deliveries. If your tracking information has not updated for an extended period, please contact us and we will help check your order status.

● Is out payment information secure?

Yes. We use secure payment processing systems to protect your personal and payment information. Your payment details are encrypted and handled securely.

● What payment methods do we accept?

We accept major payment methods, including: • Credit cards (Visa, Mastercard, American Express) • PayPal • Other secure payment methods available at checkout All payments are securely processed to protect your information

● What is your return policy?

We accept returns within 30 days after delivery. Products must be unused and in their original condition. Please contact our customer service team before returning any item.

● What should you do if the order arrives damaged?

If your order arrives damaged or defective, please contact us within 7 days after delivery. Please provide photos or videos of the issue, and we will assist you with a replacement or solution.